Careers at FVH- Veterinary Assistant/ Customer Service Representative

Fairhaven Veterinary Hospital is growing and is excited to add an additional Veterinary Assistant to our talented team.

We are a privately-owned Fear Free Certified Practice with an ultra-supportive, cohesive, and collaborative hospital culture.  We prioritize the emotional wellbeing of our patients and the teams who care for them through education, communication, and compassionate veterinary care. If you seek a hospital that welcomes folks from all backgrounds, supports diversity, equity, and inclusion in our workplace and in our community, and prioritizes our staff’s mental health, look no further.

We offer mentoring and resources to help elevate every team member in the profession.  Our goal is your success in this industry; growth personally, and professionally.

As an employee with FVH you will find competitive wages, a full benefits package, generous time-off accrual and scheduling practices, and a workplace that truly cares about you as a person.

We Offer:

– Full-time employees work 36-38 hours weekly, typically 4, 9-hour shifts with flex time available for up to 40 hours. Flex-time is available to work on individual assignments without having to work overtime.

– FVH is closed on weekends and major holidays. No late nights or on-call hours.

– Competitive wage scales depending upon previous experience and performance. We offer three different levels of Vet Assistant so there’s always something to work towards. Automatic pay scale advancement each employment anniversary, and wage scales are updated annually.

– Opportunities for sponsored online LVT programs are available for the right candidates.

– Review opportunities provided annually to celebrate your strengths and identify areas of development. We provide regular check-ins with the management team, and an open-door communication policy to make sure all employees feel heard. Our goal is for each of our employees to continue to grow in this industry.

– 75% premium paid health, dental and vision insurance, currently a gold level Kaiser plan.

– Uniforms provided upon successful completion of introductory period, and additional uniform allowance provided annually.

– Fear Free certification paid.

– Generous PTO accrual with a balance that can carry over yearly to a maximum of 160 hours to pursue your life adventures. 5 additional paid holidays off, paid day off for your birthday, and unpaid/flex days off.

– Vanguard 401K Retirement plan with 4% match.

– Employee Assistance Program (EAP) that provides free behavioral health counseling, as well as financial planning, education planning, home ownership counseling, and many other services.

– Generous pet care discount.

– Several annual staff parties and celebrations.

– Monthly team meetings and at least twice-yearly all-staff training days on topics from conflict resolution to CPR and feline behavior. We love continuing education!

 

You have:

– Previous work experience at a veterinary facility. Ideally 1-2 years minimum in the industry.

– Dedication to ensuring each patient and client is treated with the highest level of compassion and care.

– A passion for providing Fear Free care and an interest in animal behavior.

– Basic skills and comfort using phones, computers, emailing, texting, and using veterinary practice-management software.  We are very paper-light and currently use AVImark.

– Emotional intelligence and a willingness to continually develop communication skills.

– A positive and flexible attitude.
– Professionalism, even in the less-than perfect moments of vet med.

– The desire to be a part of a team who cheers each other on and is excited to be a part of the veterinary industry.

– Motivation to grow your technical, communication, and leadership skills, and a drive to do better everyday.
– Confidence to seek feedback from peers to continue to improve.

– The drive to provide the type of care you would wish for your own pets and willingness to help participate in policy development to make it a reality!

Interested applicants – Email us at admin@fairhavenvet.com with a cover letter detailing why you are an excellent candidate, along with a resume highlighting relevant experience and education.

Please, no phone calls about this position.

We will only reach out to those that we are interested in interviewing.