Scheduling
Fairhaven Veterinary Hospital provides services by scheduled appointment. Please contact us at 360-671-3903 during regular business hours: Monday, Tuesday, Friday, 8:00 am to 5:30 pm, Wednesday and Thursday 8:00 am to 6:00 pm, or utilize the PetDesk App 24 hours a day, to schedule an appointment. For urgent medical needs during our business hours, we offer Urgent Care services Monday through Friday. We will make every effort to accommodate you and your pet so please don’t hesitate to contact us!
For an after-hours emergency, please contact Animal Emergency Care at 360-758-2200.
Surgery is performed Monday-Friday and we arrange for early morning admission appointments starting at 7:30 a.m. All patients are discharged in the evening unless not medically prudent, at which time transfer to Animal Emergency Care may be advised.
Pharmacy Refills
Prescription refill requests may be phoned in during business hours or requested anytime via the PetDesk App, but we do request at least 2 business days advance notice so we can be sure to have the items ready for purchase and pickup.
Deposit Policy
For all new clients, we collect a deposit of the cost of an exam, which is applied towards the cost of your visit when you arrive for your appointment. Should you need to cancel or reschedule your appointment, please do so at least 24 hours before your appointment time. Appointments that are cancelled with less than 24 hours notice, or an appointment which results in a no call/no show will result in the loss of your deposit, and will require an additional deposit for future appointments. Existing clients who cancel more than two (2) appointments in a year with less than 24 hours notice, or who no call/no show to more than two (2) appointments in a lifetime will result in deposits being collected for all future appointments moving forward. These deposits shall be applied towards the cost of services upon successful completion of these visits.
Payment
During your visits, staff will be happy to provide upon request, an itemized treatment plan and cost breakdown prior to any services being provided. Any and all costs accepted by a client shall be paid at time of services or no later than the patient’s discharge from our facility. We accept Visa, Mastercard, Discover, Debit, Cash, Scratch Pay and Care Credit. We do not offer any in-house payment plans. Accepted forms of payment in addition to cash or debit:
Scratchpay is a wonderful tool to help you afford veterinary care, allowing for payment plans out to 24 months on approved credit. The service provides a 30 day no interest option and very quick approval before you even arrive to the hospital, allowing you and the Veterinarian to make the best medical decisions for your beloved pet. Please inquire for details.
We also accept Care Credit though recommend clients investigate both repayment options for rates and terms.
Missed Appointment/ Tardiness Policy
We are passionate about offering the best possible care to you and your pet, just as we are passionate about providing for the pets that come before and after you. Because we operate on an appointment-based system, it is critical to our operations and to our other patients that we remain on schedule. Our high standard of care does not allow for us to rush appointments or perform abbreviated exams, and therefore it is crucial that you arrive at your appointment on time. Arriving more than ten (10) minutes late for your reserved time is considered a missed appointment and will result in an automatic cancellation of this visit; we are unable to make any exceptions to this rule. If you believe you will be more than ten (10) minutes late to an appointment, please call our practice so we may reschedule you. Clients who are tardy to more than two appointments in a calendar year will be required to provide a non-refundable deposit, due at time of booking, for all future appointments. Each additional occurance of tardiness will then generate a late fee of $20.
Client Code of Ethics
Everyone who works at Fairhaven Veterinary Hospital is here because we care deeply for the dogs and cats in our care, and we are proud of the work that we do. We go to great lengths to show our clients the respect and dignity they deserve, and to build long-lasting and trusting relationships with our pet guardians. If any of our staff members do not display these values, or if you have been harmed in any way by our staff, we ask that you please reach out to our Practice Manager so we may correct this situation. We have a zero-tolerance policy for staff showing disrespect or harm to our clients, and we also have a zero tolerance policy for clients showing disrespect or harm to our staff. Any clients who demonstrate rude, aggressive, hostile, or inappropriate behavior towards anyone inside our premises will have their relationship with Fairhaven Veterinary Hospital terminated, and their medical records will be mailed to the address on file.